Getting close to your clients is one way to keep them loyal to you. You may sell quality products or provide excellent services, but if you stay at that alone, many customers will readily switch to a more caring seller or producer than you. That’s because people only begin to care about your products and stay loyal to it when they see how much interest you also have in them.
It’s important to note that customer retention and loyalty takes time and mapped-out strategies. So, if you aren’t prepared to follow through all it takes to win over your clients, you may soon lose them to someone else. Here are some customer service ideas you can employ to stay connected to your clients in 2020.
- Goodwill Messages
One effective way to create a strong bond between you and your clients is through timely messages. You don’t have to smother them with plenty of it, but if you make it regular, concise, and rich in content, they will most likely appreciate it.
Of course, your clients most probably receive goodwill messages from other sources such as from friends, family members, or religious affiliations. But you can expect that they would be pleasantly surprised to receive one from their possibly least expected sources – you!
For instance, coronavirus is out there with its numerous economic effects. You can send your clients how much care for them, and what plans (if any) you’ve put in place to do their shopping during the restrictions better.
- Give Discounts
Everybody loves discounts, and if you can give such regularly without compromising quality or shortchanging yourself, you can pretty much court the loyalty of your clients. You may even attach some conditions to such discounts. These can include minimum purchases and regular patronage. So long as there is something to win and you keep your promise, you’re on track to retain your clients.
- Maintain Excellent Customer Service
Basic economic principle affirms that customers are kings. Of course, they are! Without your clients coming back, your business is heading for a collapse. As such, in addressing whatever issue or concern any client has, be sure to display a genuine concern and address such with the highest level of professionalism. That may require that you train your customer service agents and perform routine quality control to ensure compliance.
- Ask Your Clients for Feedback
Apart from helping your firm to learn ways of serving customers better, asking feedback makes your clients feel involved. And when people think that they are a part of something, their commitment tends to increase. So, ask them what they think about your products or services, and seek their suggestions of how to improve.
Bottom Line
If you can keep your customers, you will succeed in keeping your business. It’s not enough to produce or sell quality items; you must have regular buyers for it. By following the above tips, you’re on track to connecting more with your clients.